Refund Policy.
Last updated: September 2026 · WeoAds
Fair and written down: what's refundable, what's credited, and exactly how to raise a billing review.
1. The principle
Media spend buys traffic and work performed — impressions served, clicks delivered and hours invested can't be un-spent. So instead of cash-back on consumed media, we protect you upfront: free audits, capped pilots and fraud filtering on every run.
2. Unused ad credits
Prepaid deposits not yet spent on traffic or services are refundable within 30 days of payment, minus payment-processor fees. Email support@weoads.com with your account ID and we process approved refunds to the original method within 7–10 business days.
3. 14-day pilot guarantee
If your pilot's agreed KPI targets (set in writing before launch) are missed due to our delivery — not creative, offer or site issues — we extend the pilot free or credit the management fee. Fraudulent or invalid traffic is always credited after review.
4. Managed services
Monthly retainers cover strategy, creative and optimization already delivered, so they are non-refundable mid-cycle. You may cancel future cycles with 14 days' notice before the next billing date.
5. Publisher payouts
Publisher earnings follow weekly reconciliation. Conversions later flagged as fraudulent or reversed by the advertiser are deducted with evidence shared in your dashboard. Final balances are never confiscated without cause.
6. How to request a review
Write to support@weoads.com within 7 days of the invoice or payout statement, include campaign IDs, dates and evidence. We investigate within 5 business days and share logs for every decision.
Send invoice ID + evidence — review within 5 business days.