Keep them. Grow them.
Acquisition fills the bucket — retention plugs the holes. We build the flows, loyalty and winbacks that turn one-time buyers into lifelong revenue.
Six levers, one loyal base
Flows, loyalty, winbacks and moments — every reason to stay, leave-proofed and automated.
Welcome, post-purchase, replenishment and milestone flows that sell while you sleep — 12+ automated touchpoints per customer.
Points, tiers and VIP perks engineered for margin — reward the behavior that compounds, not blanket discounts.
At-risk detection plus 5-stage rescue sequences — surveys, offers and human outreach that pull customers back.
Turn happy buyers into acquisition — post-purchase review asks and double-sided referral rewards on autopilot.
Predictive reorder reminders timed to each SKU's consumption cycle — consumables that reorder themselves.
Anniversary gifts, early access and milestone moments that create stories — the unscalable touch, systematized.
Acquisition is rent. Retention is equity.
Every retained customer raises LTV, lowers blended CAC and refers the next one free. That's compounding no ad platform can sell you.
Acquiring costs 5–7x more than keeping. A 5% retention lift typically grows profit 25–95% — no extra ad spend required.
Second-order AOV runs 15–30% higher. Loyal cohorts buy wider catalogs, forgive mistakes and refer friends for free.
At-risk signals hide in recency, frequency and ticket sentiment. Our radar flags fading customers weeks before they ghost.
Reactivated customers convert 3–5x better than cold traffic. Every dormant list is buried revenue waiting for sequences.
X-Ray to loyalty in 4 moves
Core flows live in 14 days, loyalty in 30, compounding every cohort after.
Cohorts, churn points and LTV gaps scored in 48h. You get a leak map + highest-ROI flow list free.
Welcome, post-purchase, abandon and winback live in 14 days — the four flows that print 80% of retention revenue.
Tiers, perks and referral loop shipped with margin modeling — rewards that grow profit, not discount addiction.
Predictive timing, segments and surprise moments layered monthly. Repeat rate climbs quarter after quarter.
80% of retention revenue comes from 4 flows. We ship those first — then layer loyalty and personalization on profit.
Brands customers refuse to leave
Same products, deeper relationships — measured in repeat rate, LTV and love.
“Repeat purchase rate jumped from 19% to 29% in 5 months. Email/SMS now drives 38% of total revenue.”
“Our dead list of 40k produced $310k in 90 days. I stopped calling it dead — it's our best-performing channel.”
“At-risk flows + loyalty tiers cut monthly churn by over a quarter. LTV nearly doubled without touching acquisition.”
Retention pricing, pays for itself.
One revived cohort usually covers a year. Cancel anytime.
- 4 Core Flows Built
- Email + SMS Setup
- Basic Segmentation
- Monthly Tune-Up
- Revenue Dashboard
- 12+ Lifecycle Flows
- Loyalty + Referral Loop
- Winback Sequences
- Predictive Timing
- Bi-Weekly Optimization
- A/B Testing Program
- Unlimited Flows + VIP Club
- Dedicated Retention Team
- Surprise & Delight Ops
- Churn War-Room
- Daily Monitoring
- Quarterly LTV Strategy
Platform costs included guidance · List hygiene built in · Cancel anytime · You own all flows
Retention questions, answered.
We already send emails — why isn't it working?+
Broadcasts aren't retention. Lifecycle flows (welcome, post-purchase, replenishment, winback) triggered by behavior drive 70%+ of email revenue — most brands run 2 of the 12 that matter.
Won't loyalty programs just eat margin?+
Only badly designed ones. We model breakage, tiers and earn-burn ratios so rewards steer high-margin behavior — average clients see loyalty members worth 2.3x non-members.
How fast until repeat revenue moves?+
Core flows live in 14 days; repeat-rate lift shows in 60–90 days as cohorts cycle. Winback sequences often pay for the whole program in month one.
Do you handle SMS and deliverability?+
Yes — compliant SMS (TCPA/GDPR), list hygiene, warming and inbox placement are built in. Your list stays clean and your domain stays trusted.
Can you rescue our dead/churned list?+
Usually yes. Re-permission + survey + staged offers revive 8–15% of dormant contacts on average — often the fastest ROI in the whole program.
Ready to keep every hard-won customer?
We'll map your churn leaks and hand you the 4 flows worth building first.